Q: What time is check-in?
A: Check-in begins at 4 p.m. Early check-in is subject to availability and fees.
Q: What time is check-out?
A: Check-out is at 11 a.m.
Q: Is parking free?
A: Dellshire Resort offers complimentary on-site uncovered parking. During special event weekends in Wisconsin Dells, parking may be limited to a specific number of vehicles per accommodation. If you plan to stay over a citywide event weekend, please inquire about any temporary parking restrictions.
Q: Are pets allowed at the resort?
A: For the comfort and enjoyment of all our guests, pets are not allowed at Dellshire Resort. Guests found with pets will be asked to check out and forfeit their deposit, and a cleaning charge will be applied.
Q: Do children stay free?
A: Children (17 years old and younger) stay free when occupying the parent or guardian's room.
Q: How many guests are allowed in the rooms?
A: Each room type has a maximum occupancy. Please book the correct room type to meet your guest count within the set occupancy limits.
Q: There was an extra charge on my credit card after I checked in, what is this?
A: A credit card hold of $100/night is placed at check-in to cover incidental purchases during your stay. If no additional purchases are made during your stay, the full amount will be released within 14 days of checkout. If purchases were made, the sum of the hold less the charges will be released back to your card within 14 days of checkout. Amount of hold is subject to change without notice.
Q: Are there any prohibited items?
A: For the safety of our guests and team, large coolers are prohibited from being on-site.
Q: Is smoking allowed in the resort?
A: Dellshire Resort is smoke-free facility. Smoking in a guestroom will result in a cleaning charge applied to the registered guest's account. Smoking is also prohibited in the Serpent's Bay pool area and the lobby and ballroom balconies.
Q: I left something in my room. How do I contact Lost & Found?
A: We've made it easy to inquire about lost items. Just visit www.ileftmystuff.com to report your lost item and if it has been found, we'll get it back to you quickly.